Custom Work 

All pieces are made to order based on the handwriting or images you provide. By submitting your content, you confirm that you have the right to use and reproduce it. 

Order Process 

Orders are not considered in production until your handwriting or image has been submitted. Turnaround times begin once your submission has been received. 

Turnaround Time 

The current turnaround time is 8–10 weeks from the date your handwriting or image is received. This timeline is an estimate and may vary slightly depending on volume. 

Payment 

Full payment is required at the time of purchase. Orders will not be started without completed payment and submission. 

No Returns or Exchanges 

Due to the custom nature of each piece, all sales are final. Returns, exchanges, and refunds are not accepted. 

Customer Responsibility 

Customers are responsible for submitting clear, high-quality images. The final result will reflect the quality and clarity of the image provided. Damage caused to the piece after delivery, including handling or alteration, is not eligible for refund or replacement. 

Creation Errors 

If there is a legitimate error in the creation of your piece, please reach out within 3 days of delivery with photos included. Verified errors will be corrected. 

Handcrafted Variations 

Each piece is stitched by hand. Slight variations are part of the process and are not considered defects. 

Shipping and Delivery 

Once shipped, orders are the responsibility of the carrier. Delivery times may vary, and delays are outside of our control. Orders shipped outside of Canada are considered international and may be subject to duties, taxes, or import fees, which are the responsibility of the customer. 

Intellectual Property 

All designs, product images, and content on this site are the property of Rowe’s Room and may not be copied, reproduced, or used without permission. 

Changes to Terms 

These terms may be updated at any time. Continued use of the website and services implies acceptance of any changes. 

Contact 

If you have any questions about these terms, you can reach out here. 

Email: hello@rowesroom.com.